Cancellation and Refund Policy
How free trials, renewals, cancellations and refund requests are handled.
Effective: 1 August 2026
Seven-day free trial
The recurring-payment mandate is authorised during registration. The selected plan fee is scheduled after the seven-day trial. Cancelling during the trial prevents the first plan renewal charge.
Cancellation
Customers can request cancellation from Subscription & Billing in the MidFry Admin app or by emailing info@midfry.com from the registered address. Trial mandates are cancelled immediately. Active subscriptions are normally cancelled at the end of the paid billing period.
Refunds
Charges are generally non-refundable once a billing period begins because the digital service becomes available immediately. Duplicate charges, verified billing errors and unauthorised transactions will be investigated.
Submit requests within seven days of the disputed charge with the registered email, Razorpay payment ID, date and reason. Approved refunds return through the original method; processing time depends on Razorpay and the customer bank.
Failed renewals
Razorpay may retry failed automatic renewals according to mandate and banking rules. Access may become pending or suspended after the current access period expires.