Cancellation and Refund Policy
How plan access, renewals and refund requests are handled.
Effective: 3 August 2026
Plan activation
Eligible new monthly customers receive one seven-day trial after Razorpay confirms mandate authorisation. The first full monthly charge is scheduled after the trial. Yearly access begins after a confirmed one-time payment.
Renewal and cancellation
Monthly plans renew automatically using the authorised Razorpay mandate. Customers may cancel during the trial to prevent the first plan charge or cancel at the end of a paid monthly cycle. Yearly plans do not renew automatically.
Cancelling automatic renewal does not delete the account or business data. Access continues through the displayed trial or paid access end.
Refunds
Charges are generally non-refundable once a billing period begins because the digital service becomes available immediately. Duplicate charges, verified billing errors and unauthorised transactions will be investigated.
Submit requests within seven days of the disputed charge with the registered email, Razorpay payment ID, date and reason. Approved refunds return through the original method; processing time depends on Razorpay and the customer bank.
Failed payments
Razorpay may retry failed monthly automatic charges. MidFry provides a three-day operational grace period while payment remains pending. Access may be restricted after retries are exhausted until billing is restored.